Informativa sui rimborsi

At Rhevenish, we are committed to providing premium-quality clothing and ensuring every customer is satisfied with their purchase. If you are not completely happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging whenever possible.

  • Be free from stains, odors, pet hair, makeup, perfume, or any signs of wear.

Items returned that do not meet these conditions may be refused or returned to the customer.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized products

  • Items marked "Non-Returnable"

  • Underwear, socks, or other hygiene-related products (unless defective)

How to Start a Return

To initiate a return, please contact our customer support team.

Email: rhevenishbiz@gmail.com

Please include:

  • Your full name

  • Order number

  • Reason for the return

  • Photos (if the item is damaged or incorrect)

Our team will respond with return instructions within 1–3 business days.

Do not send items back without receiving return authorization.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged.

  • The item is defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds typically take 5–10 business days to appear, depending on your payment provider or bank.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges for:

  • Incorrect size

  • Damaged items

  • Defective products

  • Incorrect items received

If you wish to exchange an item, please contact us within 30 days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

If your order has already shipped, you will need to wait until it is delivered and then request a return following this policy.

International Returns

We accept international returns where applicable.

Customers are responsible for:

  • Return shipping costs

  • Customs duties

  • Import taxes

  • Any additional fees associated with returning the item

These charges are non-refundable unless the return is due to our mistake.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Rhevenish

Email: rhevenishbiz@gmail.com

Phone: +48 733 440 707

We aim to respond to all inquiries within 24–48 business hours.